Privacy policy

1. Important Notice of Compliance

1.1 GDPR applies to us in our dealings with you. We are fully compliant with this law, and we will ensure, in respect of the personal data you give us or that we obtain about you, that notwithstanding any other term or condition express or implied in or from your dealings with us that:

  • 1.1.1 Your personal data is processed fairly and lawfully;
  • 1.1.2 We provide timely and appropriate notice to you about our data practices;
  • 1.1.3 Your personal data is obtained only for lawful purposes that facilitate your dealings with us...
  • 1.1.4 The personal data we obtain from you is adequate, relevant and not excessive...
  • 1.1.5 Your personal data will, at your request or as known to us from your dealings with us, be updated and corrected.
  • 1.1.6 Your personal data processed for any purpose or purposes will not be kept longer than necessary...
  • 1.1.7 We will take commercially reasonable steps to ensure that your personal information is reliable...
  • 1.1.8 Your personal data is processed in accordance with your rights as a data subject under the GDPR...
  • 1.1.9 We shall not use your personal information for direct marketing purposes without giving you an opportunity to “opt-out”
  • 1.1.10 Appropriate technical and organisational measures will be taken by us against unauthorised processing...
  • 1.1.11 Your personal data will not be transferred outside the European Economic Area unless adequate protection is ensured.

2. Your Rights under GDPR

2.1 The GDPR provides the following rights for individuals which we respect and adhere to:

  • 2.1.1 The right to be informed about our use of your personal information;
  • 2.1.2 The right to access the personal information we hold on you;
  • 2.1.3 The right to correct errors in the personal information we hold on you;
  • 2.1.4 The right to have the personal information we hold on you erased;
  • 2.1.5 The right to restrict processing by us of your personal information;
  • 2.1.6 The rights to “data portability” as prescribed by the GDPR;
  • 2.1.7 The rights in certain circumstances specified in the GDPR to object to our processing of your personal information;
  • 2.1.8 The rights in relation to automated decision making and profiling as specified in the GDPR;
  • 2.1.9 The right to claim compensation for damages caused by our breach of the GDPR.

Please contact us at hello@evelynhealth.com if you wish to exercise any of these rights.

3. Global Privacy Policy

EVELYN HEALTH LIMITED (the “Company”) respects your right to privacy and complies with all applicable privacy laws.

  • 3.3 This Policy applies to all Internet sites and mobile applications operated by or on behalf of the Company.
  • 3.3 It also applies to personal information collected through products, services, or interactions outside these platforms.

4. Personal Information the Company Collects

Information You Provide

  • 4.1 Contact information such as your name, company name, job title, address, e-mail address, and phone number;
  • 4.2 Additional information about how you use our products;
  • 4.3 Comments, questions, requests and orders you may make;
  • 4.4 Financial information needed to process payments if you make purchases, such as credit card or account information or tax identification number;
  • 4.5 Information about your preferences, such as your preferred methods of communication and product types in which you are interested.

Information Automatically Gathered from Your Device

  • The Company collects technical information about your device, such as device type, browser type, IP address, operating system, and device identifier. The Company collects this information automatically from your device and web browser through cookies and similar technologies.
  • The Company may collect technical data about your usage of Company Internet Sites and Apps and how you interact with our digital advertisements and promotions.
  • The Company may collect location information, including precise real-time location information from your device and imprecise location information derived from your IP address or postal code.

Cookies and Analytics

The Company uses Google Analytics for website activity tracking and may share anonymized data for research purposes.

5. How the Company Uses Your Personal Information

  • 5.1 The Company may use your personal information to develop and manage relationships with you and our Business Partners.
  • 5.2 Communicate with you or your company regarding products, services, or promotional activities that may be of interest to you.
  • 5.3 Provide and improve our Internet Sites, Apps, products, and services by customizing them to your preferences or interests.
  • 5.4 Address legal issues such as compliance with laws or regulations and protecting rights or property.
  • 5.5 The Company may also anonymize or aggregate collected data for research purposes without identifying individuals.

6. When the Company May Share Your Personal Information

  • 6.1 The Company may share personal information with other entities within the organization.
  • 6.2 Third parties hired to perform support services for the Company may receive personal information.
  • 6.3 Business partners who collaborate with the Company in providing products and services may receive personal data.
  • 6.4 Disclosure of personal information may occur under legal obligations or to protect rights or property.
  • 6.5 Sharing of anonymized or aggregated data is permitted for any purpose without identifying individuals.
  • 6.6 Processing for legitimate business interests includes fraud prevention, direct marketing activities, network security, analytics, and improving services.

    • You have the right to object to this processing by contacting hello@evelynhealth.com.

7. Security of Your Personal Information

7.1 Your personal information will generally be stored in the Company’s databases or databases maintained by our service providers. Many of these databases are stored on servers located in the United States. The Company takes appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within the Company.

7.2 The Company maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information against loss, misuse or unauthorised disclosure, we cannot guarantee the security of information transmitted over the Internet or stored in our systems. All transmissions are at your own risk.

7.3 In order to protect your personal information, we would ask that you keep your password secure and confidential. If you become aware that your password has been compromised, please change your password immediately.

8. Retention of Your Personal Information

8.1 We will retain your personal information for as long as it is needed to fulfil the purposes for which it was collected or as required by applicable laws or regulations. In general, we will retain your personal information for the duration of your relationship with us and for an additional period of time after the end of that relationship.

8.2 At the end of the retention period, we will delete or anonymise your personal information in accordance with our data retention policies and procedures.

9. Questions About This Policy or Our Privacy Statements

9.1 If you have any questions about this Policy or our use of your personal information, please contact us by email at hello@evelynhealth.com.

9.2 Or by post to:

Data Protection Officer

Evelyn Health Limited

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

United Kingdom

9.3 We may update this Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Where changes are significant, we will endeavour to inform you by email of any changes.

10. Cross-Border Transfers of Personal Information

10.1 We may transfer your personal information to other Company entities and to our service providers, who are located in other countries. Some of these countries may not have the same level of data protection as your country. When we do so, we will take appropriate measures to protect your personal information in accordance with this Policy and applicable law, including the use of data transfer agreements based on the EU Standard Contractual Clauses.

11. Your California Privacy Rights

11.1 If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights may include the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. To exercise these rights, please contact us at hello@evelynhealth.com.

12. Links to Third-Party Internet Sites and Apps

12.1 Company Internet Sites and Apps may contain links to Internet sites and apps that are not operated by the Company. These links are provided as a service and do not imply any endorsement of the activities or content of these sites or apps, nor any association with their operators. We urge you to review the privacy policy posted on each Internet site and app you visit before using the site or app or providing personal information.

13. Children's Personal Information

13.1 Our Internet Sites and Apps are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16 without obtaining verifiable parental consent. If you believe that we have collected personal information from a child under the age of 16 without obtaining verifiable parental consent, please contact us at hello@evelynhealth.com so that we can take steps to delete the information.

14. Updates to this Policy

14.1 We may update this Policy from time to time to reflect changes in our privacy practices. When we do so, we will post the revised Policy on our Internet Sites and Apps. We will also notify you of any material changes to this Policy by posting a notice on our Internet Sites and Apps or sending you an email. Your continued use of our Internet Sites and Apps after the effective date of the revised Policy will constitute your acceptance of the revised Policy.

15. How to Contact Us

15.1 If you have questions or comments about this Policy or our privacy practices, please contact us at:

Evelyn Health Limited

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

United Kingdom

Or by email at hello@evelynhealth.com.

16. Terms Used in This Policy

  • App: Means a software application that can be run on a computer or mobile device.
  • Business Partner: Means any customer, distributor, supplier, vendor, or other business partner of the Company.
  • Company: Means EVELYN HEALTH LIMITED and its affiliates and subsidiaries worldwide.
  • GDPR: The General Data Protection Regulation.
  • Internet Site: Means a website operated by or on behalf of the Company, including its affiliates and subsidiaries worldwide.
  • Personal Information: Means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.